WHERE IS WOO WOO WORKSHOP LOCATED?
Woo Woo Workshop is a family run business and we are located by the Great Lake Erie in Erie, Pennsylvania - USA
WHERE DO YOU SHIP TO AND HOW DO YOU SHIP ORDERS?
We ship using the USPS - First Class Mail - both Domestic and International. For domestic orders we do offer multiple shipping upgrades for you to choose from. All of our domestic shipments include a tracking number so that you can track the shipping progress of your order. International shipments are unable to be tracked outside the US. All customers will be notified via email when their order has shipped.
WHAT IS YOUR CURRENT PRODUCTION TIME? HOW LONG DOES IT TAKE TO CREATE MY ITEMS?
We are currently at a 5-7 business day production time - that doesn't include US holidays, USPS postal holidays, weekends or shipping time.
I NEED MY ORDER BEFORE YOUR PRODUCTION TIME, IS THAT POSSIBLE?
We do provide an option to purchase a Rush Fee of $8.50 on orders of 5 or less items. This purchase ensures that your order will be created in 2 business days. You can also choose to purchase various shipping upgrades to receive your order faster, once it leaves our workshop.
Please note that Collar orders cannot be upgraded to Rush Status at this time.
To our International buyers: International orders cannot be upgraded to Rush Status at this time.
DO YOU OFFER QUANTITY DISCOUNT PRICING?
We do offer quantity discount pricing. Price savings begin at a quantity of 5+ and we welcome any coorespondence concerning quantity discount pricing.
CAN I REQUEST A MODIFICATION OF A TAG DESIGN?
We offer many different designs with choices such as stamping choice, base metal choice and split ring/swivel clasp choice. That being said, we are dedicated to providing outstanding customer service. If you have something special in mind or would like to modify one of our existing designs, please visit our Contact page and we can discuss your idea.
THE PET ID TAG THAT I LIKE IS ONLY AVAILABE IN A SMALL SIZE, CAN I GET THAT DESIGN IN A DIFFERENT SIZE?
While Woo Woo Workshop tries very hard to offer different designs for our Woo Woo Tags in small, medium, large and extra large, we welcome the opportunity to create a small ID tag in a large format and vise-versa. Please keep in mind not all Woo Woo Tags can be modified in this manner due to component restrictions, material capabilities, etc. More often than not, the original design will need to be modified slightly. We may have to change placement of such things as any soldered parts and/or the wire wraps, the design stamping may change a bit and the text font may need to be reduced. Please contact us via the Contact page of the site to discuss options.
WILL YOU STAMP ANYTHING ON A PIECE?
We highlight our numerous design stamps and font choices throughout the shop, so we are limited to what you see throughout. Please keep in mind that we do reserve the right to cancel any orders that request profanity or inappropriate language.
WHAT METAL ARE YOUR ITEMS MADE FROM?
We only use high quality, lead free metal in copper, brass, nickel silver and aluminum. All Woo Woo Tags™ have our signature wire wrapped aluminum backer.
WILL THE LETTERS/DESIGN STAMPS BE PERFECTLY STRAIGHT?
No, they won't be. We hand stamp each piece using individual hardened steel stamps. The beauty of hand stamping is its inconsistency and lends to the unique characteristic of each individual piece. Every piece is slightly different than the one before it, and is meant to be loved that way.
I'M NOT 100% SURE WHAT SIZE TAG I SHOULD PURCHASE FOR MY PET, CAN YOU HELP ME?
We have organized the tag categories of the shop by Small Tags - Medium/Large Tags - Extra Large Tags. We have found that choices vary greatly but generally speaking the Small Tags are great for Small Dogs/Toy Size/Cats. The Medium/Large Tags are great for the Medium to Large Size Dogs and the Extra Large Tags are great for the Extra Large pooches! These are suggestions and certainly not intended to be carved in stone. If you would like your kitty to sport a 1" tag for example, then by all means, go for it! We've had some very satisfied small dogs and kitties who have modeled and enjoyed that size.
WILL WOO WOO WORKSHOP DONATE AN ITEM TO OUR ANIMAL CHARITY AUCTION?
We are often asked to donate our items to various charity organizations and as much as we would love to donate to all, we selectively choose our charities that we donate to. By all means, please visit our Contact page and ask, we would love to hear from you!
WHAT ARE YOUR WOO WOO COLLARS™ MADE OF?
After extensive research and development, we decided to use polypropylene webbing as opposed to traditional nylon webbing for the base, or "fur side", of the Woo Woo Collar™ due to polypropylenes characteristics and overall feel. Poly webbing, as it's called, is extremely strong yet soft and smooth. Poly also wicks away moisture while traditional nylon tends to hold moisture longer. When designing our collars we've kept in mind, first and foremost, safety. We use a fully welded "D" ring and have double and triple stitched our collars in all of the safety critical locations. The outer design fabrics are all hand picked by us to coordinate well with our Woo Woo Tags. We finish off our Woo Woo Collars with contoured, high strength, multi colored side release buckles for comfort and style. Be confident that not only do our collars look stylish, they feel great too!
Woo Woo Workshop does not share, sell or trade personal information of any kind to third parties.
WHAT IS YOUR SHIPPING ADDRESS?
Woo Woo Workshop . c/o Melissa McGraw . 3510 Roma Drive . Erie, PA . 16510