Policies

HELLO AND WELCOME TO WOO WOO WORKSHOP!

The Home of the Original Woo Woo Tag™

Woo Woo Workshop is a family run business and we absolutely love what we do! We take great care and pride in ensuring that all of our customers experience a smooth and efficient shopping and shipping experience with us.

All of the metal pieces and the Woo Woo Tags™ that you see here in the shop were hand cut, sanded, soldered, stamped, wire wrapped, polished and sealed by The Woo Woo Crew. We use coordinating wire in copper, silver color, brass and gunmetal. All of our Woo Woo Collars™ were sewn by us with love. We currently design and create our metal pieces using copper, brass, nickel silver, and aluminum. Our collars are created with the highest quality fabrics, welded D rings and hardware.

 WHEN CAN YOU EXPECT YOUR ORDER TO SHIP?

Our current production time for all products is: 5-7 BUSINESS DAYS - that doesn't include US holidays, USPS postal holidays, weekends or shipping time.

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PAYMENT

We currently accept Paypal and safe and secure Credit Card Payments using: Visa - MasterCard - American Express - Discover - JCB - DinersClub

All orders paid via Paypal using an e-check - please note that your order will be placed in the production queue once your e-check has cleared

We ship to the address provided by you in the "Ship To" field. Please ensure that address is correct when you submit your order.

If we haven't received your payment within 3 days of placing your order, we will regretfully cancel your order.

 

PENNSYLVANIA RESIDENTS

All Pennsylvania residents will be charged a 6% sales tax on the total of your order.

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DOMESTIC SHIPPING

: : As of 1.17.2016 the USPS has increased their shipping rates for both Domestic and International shipments. We have adjusted the prices in our shop to reflect the change - we strive to ensure that our shipping costs stay fair and reasonable as USPS is still the most affordable avenue to ship our items to all of you!

Woo Woo Workshop ships orders via the USPS (United States Postal Service) Monday-Friday. You have the choice at checkout which shipping method you would like us to use to ship your package. They include: First Class Mail - Priority Mail & Express Mail. Please note that purchasing Priority Mail or Express Mail does not expedite production time.

  • All Domestic orders will receive a USPS Delivery Confirmation (tracking number).

  • You will receive an email notification along with your USPS tracking number as soon as your order ships out.

  • Under normal, domestic shipping circumstances, shipping usually takes 3-10 business days to arrive after leaving Erie, PA.

* If you feel as though your order is taking longer than expected and/or are concerned of its status, please contact us - while we can only determine its status by the same tracking number information that was given to you, we will work to try and help with the delay.

* All EXPRESS MAIL orders will require a signature upon delivery *

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INTERNATIONAL SHIPPING

Woo Woo Workshop ships international orders via the USPS (United States Postal Service) First Class Mail Monday-Friday.

  • International orders can only be shipped using First Class Mail at this time.
  • Unfortunately, we cannot provide international orders with a tracking number/delivery confirmation. USPS does not track packages outside of the United States.

  • We promptly mark your order shipped and send an email notification to you as soon as your order ships out.
  • International orders can take up to 3 weeks or more to arrive depending on their destination. Most likely, if your order is taking longer than expected, your order has probably been held up in customs. Please don't hesitate to contact us if you feel as though your parcel may be lost or is taking an unreasonable amount of time.

 

CUSTOMS FEES

The customer is responsible for any/all customs fees that may have to be paid for before acquiring your parcel. This varies from country to country, and their respective fees are in no way affiliated with Woo Woo Workshop.  We aren't able to absorb the cost of customs fees and we encourage our International friends to check with their customs offices prior to ordering if you're unaware of the costs for your country.

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SHIPPING INSURANCE

All orders $100.00 or over are shipped with insurance as a courtesy to you.

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REFUND/EXCHANGE POLICY

We treat each and every customer as a unique situation if ever a problem may arise. As our overall five star rating reflects, we take customer service VERY seriously. We want you to be happy with your purchase, simple as that. Please do not hesitate to contact us if you are unhappy for any reason. We will work with you to come to an amicable solution for both parties and will ensure that in the end, you & your best furry friend are happy! ♥ GUARANTEED!

Woo Woo Collars...

Our Woo Woo Collars are a made to order item. Each listing clearly specifies a size chart to determine which size you need. We ask that you please follow the listing instructions and measure your dog's neck before purchase to ensure that the collar will fit. We cannot offer refunds for miscalculations due to size. However, if for any reason you find an error on our part or are unhappy with your Woo Woo Collar, please contact us within a week of receiving your collar and we will do our absolute best to resolve the issue.

If at anytime refunds are issued, refunds will reflect the product/s purchase price less shipping and handling.

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THE CARE OF YOUR WOO WOO TAG™

With each order we provide the following information to you for reference:

AS OF 7.30.15 we have updated our care instructions regarding our creative process, please note the change that we're excited to announce!

Your Woo Woo Tag™ is made with semi-precious metal. Copper and Brass will naturally patina over time. Nickel Silver and Aluminum naturally do not patina. All of our tags are now provided with a quality polish pad. We are now allowing you the control of how much patina you would like your tag to show! If you love patina of Copper and Brass, simply don't polish your tag; want to keep the the tag free of patina, periodically polish the metal to maintain a bright shiny appearance. 

Your pet's Woo Woo Tag™ was handmade with love and attention to detail. Here is a list of important points regarding your Woo Woo Tag™ purchase:

1. Your Woo Woo Tag™ is made with semi-precious metal. 

2. On certain Woo Woo Tags™, purchased charms are used to enhance the design of the tags. Please note that these are plated metal charms and they will start to lose their plate and wear over time.

3. You can clean your Woo Woo Tag™ with a damp cloth but please don't use any solvent based cleaners or harsh abrasives.

THE CARE OF YOUR WOO WOO COLLAR

Wash on gentle cycle inside of a pillowcase. Air dry only.

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SAFETY FIRST!
WOO WOO TAGS:

Always be sure to hang your pet's Woo Woo Tag™ with the split rings/clasps provided. Always ensure that your pet can't reach their tag to chew on it or ingest it. If you crate your pet, be sure that they do not wear their tag and/or collar unattended in the crate.

WOO WOO COLLARS:

Always be sure to monitor your dog's collar for any wear over time. Never leave your dog's collar where it can be possibly chewed. If you crate your dog, never leave she/he unattended with their collar on in the crate. In addition, never leave your dog unattended while on a tie down or leashed.

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PACKAGING
  • We now package all of our Woo Woo Tags™ in kraft gift boxes. Please note that all orders with multiple items will be packaged in the same box. If you would like to purchase any additional gift boxes, you can find the listing in our Add Ons section of the shop.
  • Woo Woo Collars will be sent lovingly placed in a natural muslin drawstring bag, perfect for gift giving!

**Please be aware that our packaging may change or be altered at any time. Thank you!

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ADDITIONAL POLICIES
  • Woo Woo Workshop is a personalized, made to order shop. All of the pieces that you see here for sale, are meant to be representations of what your tag will look like.
  • We reserve the artistic license to alter/adjust any letter style, placement or design to ensure that the information you give us for your order will fit the tag. If for some reason we can't accommodate your requests, we will contact you via the email address you have gave us on your purchase order to discuss other options.
  • If at any time, we offer ready to ship items, we will clearly mark them so in the listing descriptions.
  • Because Woo Woo Tags™ are 100% made to order and hand stamped/created, variations in stampings (ie. letter placement and design placement, etc.) from the model tag shown in the picture will occur. These variations lend to the character of the tag and each tag is unique!
  • All computer monitors are different. Slight variations in color on each piece may occur from one monitor to the next. Because of this, all items are sold "as-shown". We take great care in providing the best pictoral, and descriptive, representations of our pieces to our customers as we possibly can.

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PROPERTY DISCLAIMER
  • Any and all information, listing descriptions, policies verbiage and images are the property of Art Savvy Studio/Woo Woo Workshop and the term "Woo Woo Tag™" cannot be copied or used in any way without written permission. All Rights Reserved . 2012-2016

  • Woo Woo Workshop is a product line of Art Savvy Studio

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